Customer engagement & retention — agentic era

Your Revenue is
leaking. We know
exactly where

Flolyt is an intelligent lifecycle tool that help you retain your users and grow your revenue

Flolyt — Customer Intelligence

Customer base · live

streaming
ActivatedD0–7
GrowingW1–8
LoyalM2+
At risk
Dormantsilent
revenue-risk 412 carts abandoned this week · $61K at stake
expansion 38 accounts hit plan ceiling 3× this month
aha-moment 74% of retained users complete onboarding by D5
$2.3M
Average revenue recovered per audit
5m 43s
Median time to first live campaign
47×
Average ROI on first campaign
94s
Average workflow build time
Cursor IDELovable App BuilderReplit AgentBase44 SaaS BuilderManus AgentBolt StackBlitzWindsurf IDEv0 UI BuilderClaude MCPCursor IDELovable App BuilderReplit AgentBase44 SaaS BuilderManus AgentBolt StackBlitzWindsurf IDEv0 UI BuilderClaude MCP
  01 — Why this matters now

Three problems. One platform.

Agentic era
/01

Apps ship in days. Retention doesn't.

Cursor, Lovable, Replit, Base44, Manus and Bolt collapsed the build cycle to hours. But legacy retention tools were designed for teams with 18-month roadmaps and dedicated data engineers. The churn window is now shorter than the sprint cycle. Your retention layer needs to match.

Revenue leak
/02

Your revenue is leaking. Silently.

For B2C and DTC brands, lost revenue isn't a cancellation event. It's the abandoned cart, the dormant wallet, the one-time buyer who never came back. By the time it shows in your MRR, you've already lost them — weeks ago. Leading indicators beat lag metrics every time.

Omnichannel
/03

Your customers live on seven channels. Your campaigns use one.

A customer who ignores email opens WhatsApp at 83%. Another mutes push but reads SMS. A third engages on LINE. Single-channel blasts miss the audience they were built for. True omnichannel — orchestrated per person, not per segment — is what the era demands.

  02 — AI customer intelligence

A living portraitof every customer.Updated continuously.

Flolyt watches how each customer actually behaves — every session, every purchase, every silence — and builds a profile that shifts as they do. No manual segmentation. No tagging rituals. Just an honest, real-time read on who is growing, who is plateauing, and who is quietly walking out the door.

Customer profile · intelligence viewAt risk · 81%
SA
Sarah A. — Order #7841USR_2291 · LTV $840 · 118 days active
Customer health29 / 100 ↓
Archetype
Power buyer · cooling
14-day velocity
−42%
Lifecycle stage
At risk
Best channel
WhatsApp
Why · AI explained

Sarah stopped completing checkout on Mar 14 — the same week shipping fees increased. 6 of 8 high-LTV buyers in her cohort show the same drop. Similar churn pattern preceded Q4 losses. WhatsApp + email recovery sequence recommended.

Build campaignLoop in CSMFlag to product
  03 — Omnichannel execution

One sentence. Seven channels. Live in minutes.

Describe the campaign in plain language. Flolyt drafts the audience, the sequence, the copy, the channel order, the timing and the A/B split — then ships it live with revenue attribution built in from the first send.

Workflow Studio built in 94s
⌘K  Recover high-value buyers who abandoned checkout this week. Start on WhatsApp, then email, then SMS.
sequence drafted
WhatsApp · personalised cart link412 buyers · LTV > $500 · open rate 83%
t+0h
Email · "We held your cart"Skip if WhatsApp converted · A/B on subject
t+24h
SMS · final 10% nudgeSend window optimised per user timezone
t+72h
Push · social proof variantOnly to app-installed segment
t+5d

Every channel orchestrated as one customer journey — not seven disconnected blasts.

  • Per-customer channel selection

    If a customer converts on WhatsApp and ignores push, Flolyt routes accordingly — automatically, per person.

  • Send-time optimised per user

    The right message at the wrong moment is wasted. Send windows are tuned to individual behaviour history.

  • Revenue-attributed by default

    Every channel's contribution reported in actual revenue earned. No last-touch fiction.

WhatsApp
83% open rate
SMS
Global routing
Email
Deliverability-first
Push
iOS · Android · Web
In-App
Native overlays
RCS
Rich Android msgs
LINE
APAC reach
WhatsApp
83% open rate
SMS
Global routing
Email
Deliverability-first
Push
iOS · Android · Web
In-App
Native overlays
RCS
Rich Android msgs
LINE
APAC reach
  04 — The agentic retention gap

Apps built by agents need a retention layer that keeps up.

When you ship on Cursor, Lovable, Replit, Base44, Manus or Bolt, you move at a speed legacy retention tools were never built for. A two-person team can launch a consumer product this weekend that would have taken a Series B squad a year. The build cycle is solved. Retention isn't — yet.

  • Churn windows shrank with ship cycles

    Users expect instant value. When they don't get it, they leave in days — not months. Flolyt catches the signal in hours.

  • Small teams, massive user bases

    You can have 50,000 users and a team of three. Flolyt's intelligence layer replaces a data team — behavioural profiles, churn scoring and campaign drafting happen automatically.

  • MCP-native — agents can call it directly

    Flolyt ships as an MCP server. Claude, Cursor or your in-house agent can query customer data, flag at-risk users and trigger campaigns without leaving the IDE.

  • Connect in 2 minutes, not 2 months

    SDK install, MCP server, or direct database connection. First churn-risk alerts in under 48 hours. No professional services required.

Shipped on these platforms — retained with Flolyt

CursorIDE
LovableApp Builder
ReplitAgent
Base44SaaS Builder
ManusAgent
BoltStackBlitz
WindsurfIDE
v0UI Builder
Connect

Plug in your stack

SDK, MCP server, or direct DB. Shopify, Stripe, Paystack, Postgres, Firebase and 30+ more.

Understand

AI reads everything

Living profiles, lifecycle stages, churn scores, expansion signals, causal explanations.

Act

Ship the campaign

One sentence → live multichannel sequence → revenue attribution. Under 6 minutes.

  05 — Revenue & LTV

Retention is the cheapest revenue you'll ever earn.

+5%
Lift in retention can deliver 25–95% more profit over the customer's lifetime.
Source · Bain & Company
Acquiring a new customer costs up to seven times more than keeping an existing one.
Source · Harvard Business Review
70%
Probability of selling to an existing customer — vs. 5–20% for a new prospect.
Source · Marketing Metrics

Flolyt turns each of those numbers into a system. Every churn risk caught early is revenue defended. Every expansion signal acted on is LTV compounded. Every multichannel campaign is measured in money — not open rates. This is how modern B2C and DTC brands grow without spending more to acquire.

  06 — Built for B2C & DTC

Six categories of consumer brand already running on Flolyt.

/01

Fintech & Neobanks

Re-engage dormant wallets. Recover failed top-ups. Lift card activation. Reduce transactional churn before it hits MRR.

/02

E-commerce & DTC

Recover abandoned carts, win back one-time buyers, surface VIPs early, and run launch sequences across every channel.

/03

Marketplaces

Activate dormant supply, retain demand, balance two-sided liquidity with cohort-aware nudges — at scale.

/04

EdTech

Lift course completion, reduce mid-cohort drop-off, and bring back lapsed learners with personalised re-engagement paths.

/05

QSR & Food

Reactivate lapsed orderers, push location-aware offers, and grow basket size with per-customer recommendations.

/06

Consumer subscriptions

Predict cancel intent before the renewal screen. Recover failed payments. Grow LTV with surgical upsell timing.

  07 — Integrations

Plugs into your data, your channels, and your agents.

30+ native integrations. Connect your data warehouse, payment stack, channel providers and analytics in minutes. Read-only by default — your data never leaves your infrastructure.

  • Payments

    Paystack, Flutterwave, Stripe — tie revenue to behaviour automatically.

  • Commerce

    Shopify, custom storefronts — order events, cart events, product signals.

  • Data stores

    Postgres, BigQuery, Snowflake, Firebase, MongoDB — connect direct, read-only.

  • Channels & agents

    Twilio, SendGrid, Termii, Claude MCP, Cursor — all wired in natively.

PaystackPayments
FlutterwavePayments
StripePayments
ShopifyCommerce
MonoOpen Banking
PostgresDatabase
BigQueryWarehouse
SnowflakeWarehouse
FirebaseRealtime DB
MongoDBDatabase
MixpanelAnalytics
TwilioSMS · WhatsApp
SendGridEmail
TermiiSMS
Claude / MCPAI Agents
  08 — What customers say

Teams run on Flolyt because the revenue moves.

We had a WhatsApp sequence live in 7 minutes. The revenue attribution has completely changed how we present to our board.
EO
Emeka O.Head of Growth · ZenithFin
I asked "why is our retention dropping" and got a causal answer from our actual Postgres data in 30 seconds. We launched the fix the same day.
AN
Adaeze N.VP Product · SwiftEdu
83% WhatsApp open rates versus the 22% we were getting from email blasts. The individual send-time optimisation is the entire difference.
BT
Babatunde A.CMO · CartPilot
  09 — Pricing

Pay for what you use. Grow before you commit.

No annual lock-in to start. All seven channels included in every plan. Unlimited seats.

Pay-as-you-go
Usage-based
Contacts + messages + AI usage. No contact tiers, no seat limits. Scale exactly as fast as your product does.
  • All 7 channels — WhatsApp, SMS, email, push, in-app, RCS, LINE
  • Workflow Studio + ⌘K Fix My Business mode
  • Churn risk scoring & expansion signal alerts
  • Living customer profiles + lifecycle intelligence
  • 30+ native integrations
  • MCP server for agent access
Enterprise
Custom
For consumer brands at scale. Custom annual contracts, dedicated support, and private infrastructure.
  • Everything in Pay-as-you-go
  • Dedicated CSM & white-glove onboarding
  • SSO / SAML, granular RBAC, full audit logs
  • Custom data residency — any region
  • Private MCP server + dedicated AI capacity
  • 99.9%+ uptime SLA with named support

Flolyt Transactional Messaging — 3 Channels, 1 API

FTM delivers every SMS, WhatsApp, and Email in under 5 milliseconds — Built to be called by AI agents, MCP clients, and the developers building them

Get Access →
  10 — Common questions

Answers, in plain English.

What is Flolyt? +

Flolyt is an AI customer engagement and retention platform for B2C and DTC brands. It builds a living intelligence layer on top of your customer data — predicting churn before it happens, surfacing expansion signals early, and running omnichannel campaigns across WhatsApp, SMS, email, push, in-app, RCS and LINE — from a single plain-English instruction.

Who is Flolyt built for? +

B2C and DTC companies — fintechs, e-commerce and DTC brands, EdTech platforms, marketplaces, QSR chains, and consumer subscription apps — especially teams shipping products rapidly on agentic platforms like Cursor, Lovable, Replit, Base44, Manus, Bolt and MCP-native stacks.

Which channels does Flolyt support? +

Flolyt runs true multichannel and omnichannel campaigns across WhatsApp, SMS, email, push notifications, in-app messages, RCS (Rich Communication Services) and LINE — all orchestrated as a single customer journey, with per-customer channel selection, frequency caps, quiet hours, and send-time optimisation built in.

How does Flolyt help apps built on Cursor, Lovable, Replit, Base44, Manus or Bolt? +

Apps built on agentic platforms ship in days, operate with small teams, and face churn windows that legacy retention tools weren't designed for. Flolyt matches that speed — SDK install takes minutes, first alerts come within 48 hours, and an MCP server means your agents can query customer data and trigger campaigns without leaving the IDE. No data team required.

What is MCP and how does Flolyt use it? +

MCP — the Model Context Protocol — is the open standard that lets AI agents call tools on external systems. Flolyt ships as an MCP server so Claude, Cursor and your in-house agents can ask questions about your customers, trigger interventions, and act on retention signals directly from within the agent runtime or IDE.

How is Flolyt different from Braze, Customer.io or MoEngage? +

Braze, Customer.io and MoEngage are workflow automation tools you operate manually — you build the segments, write the logic, interpret the dashboards. Flolyt is AI-native: it reads your data, finds the leak, builds the campaign, selects the channels, and learns from every send. Median time from question to live omnichannel campaign: under 6 minutes.

How does Flolyt predict churn? +

Flolyt scores every customer continuously on leading behavioural signals — engagement velocity, feature abandonment, session-length decay, payment behaviour and cohort drift — rather than lag indicators like cancellations. At-risk customers are surfaced weeks before they churn, weighted by revenue impact, not just volume.

How fast can I see results? +

Median time to first live campaign is 5 minutes 43 seconds. Most teams see their first churn-risk and expansion alerts within 48 hours of connecting their data. Customers recover an average of $2.3M in revenue from their first Flolyt audit.

Is my customer data safe? +

Yes. Flolyt uses read-only database access by default — your data never has to leave your infrastructure. Flolyt is SOC 2-aligned, GDPR-compliant with a DPA available on request, and supports regional data residency globally.

Engage, Retain and Grow.

Connect Flolyt in 2 minutes. Get your first intelligence report in under 48 hours. Run your first omnichannel campaign across all 7 channels in less than 6 minutes.